Shipping policy

Thank you for shopping with Sony Angel Official Online Store.

This Shipping Policy explains how we process and ship orders placed through our Shopify store.

1. Shipping Origin

All orders are shipped from the United States.

Shipping Address:
72E High St, Apt 1A
Ballston Spa, NY 12020
United States

2. Order Processing Time

Orders are generally processed within 3–7 business days after payment has been successfully received.

During periods of high order volume, product launches, promotions, holidays, or restocks, processing may take longer. In such circumstances, orders may require up to 10 business days to be processed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from the carrier transit time.

3. Shipping Methods and Delivery Time

Available shipping methods and applicable shipping fees will be displayed at checkout based on the customer's shipping address, order contents, and the shipping method selected.

Estimated delivery times provided at checkout or by the carrier are estimates only and are not guaranteed.

Delivery may take longer because of:

Severe weather
Carrier delays
Holidays
High shipping volume
Incorrect or incomplete addresses
Customs processing
Other circumstances outside our reasonable control

4. Shipping Charges

Shipping charges are calculated and displayed during checkout before the customer completes the purchase.

Unless otherwise stated at checkout or in a promotional offer, the customer is responsible for applicable shipping charges.

Shipping charges are generally non-refundable once an order has been shipped.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after the package has been shipped.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests reshipment.

We are not responsible for delays or delivery failures caused by incorrect information provided by the customer.

7. Changes or Cancellation Before Shipment

If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests received before the order has been processed or shipped. However, changes or cancellations are not guaranteed.

Once an order has been shipped, the shipping address cannot normally be changed and the order cannot normally be cancelled.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or appears to have been damaged during transit, please contact us at:

Email: viler.winter_3p@icloud.com

For shipping-related claims, we may request your order number, tracking number, photographs of the package, and other information necessary to investigate the issue.

Once an order has been handed to the shipping carrier, delivery is also subject to the carrier's policies and procedures.

9. International Shipping

If international shipping is offered for a particular order, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary depending on customs clearance and local carrier conditions.

10. Shipping Restrictions

We reserve the right to refuse or cancel orders that appear to involve fraudulent activity, unauthorized resale, prohibited destinations, forwarding services, or other circumstances that may create shipping or compliance concerns.